Return & Refund Policy

Eligibility for Returns

• Request a return within 0 days from the date of successful delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Opened or used items are not eligible for return unless defective or damaged.
• Customised or personalised items are not eligible unless defective or damaged.

Non-Returnable Items

• Gift cards
• Downloadable digital products
• Clearance or final-sale items

Damaged / Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery atinfo@nextgen-cards.comwith your Order ID and clear photos/videos.

Go to the My Orders section and submit the return form within 48 hours of delivery along with your Order ID and clear photos/videos.

Note: After verification, we will arrange a replacement or a full refund at no extra cost.

Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once dispatched, cancellation is not possible.
• For cancellation, contact us atinfo@nextgen-cards.comwith your order ID.

Refunds

✔ Easy returns within 0 days • ✔ Hassle-free support

• Once we receive and inspect your return, we will notify you of the approval status.
• If approved, your refund will be processed within 7-10 business days.

Refund Methods

• Online payments → Original payment method
• Cash on Delivery → Bank transfer / UPI

Note: Returns are subject to inspection and approval by our team.

Shipping & Return Charges

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• For non-defective returns, return logistics charges (up to ₹170 per packet) will be deducted from the refund amount.
• If your order qualified for free shipping:
  Example: If your order value is ₹1,000 and the return logistics charge is ₹170, the refund amount will be ₹830.
• If shipping charges were paid separately:
  Example: If your order value is ₹900 and you paid ₹85 as shipping charges, the shipping fee is non-refundable. The refund amount will be ₹815.
• For multi-packet shipments:
  Example: If your order value is ₹4,000 and the order was shipped in 4 packets, return logistics charges may be ₹85 × 4 = ₹340. The refund amount will be ₹3,660.
• No deductions will be made for damaged, defective, or incorrect items.

Exchanges

We only replace items if they are defective/damaged. Please Contact us to arrange an exchange for the same product.

How to Initiate a Return

1. Email us atinfo@nextgen-cards.comwithin 48 hours (for damaged/defective items) or within 0 days for general returns with your order ID.
2. Pack the item securely in original packaging.
3. Ship it to address provided by our support team:
   

   NEXTGEN CARDS

   GROUND FLOOR, 44, Maruti City Extension, Kaharai, Shamshabad Road, Agra, Uttar Pradesh 282001, India

   info@nextgen-cards.com+91 8006826835

   OR

   Go to the My Orders section and submit the return form within 48 hours of delivery along with your Order ID and clear photos/videos.